It is our commitment to provide a satisfactory service and treat all customer professionally and fairly. Nevertheless, should we fail to satisfy you in the course of providing a service, please make a formal complaint to WireBoon immediately and we will investigate your complaint at the earliest opportunity.
You can make a complaint by email, by post, telephone or using our inquiry online form. We aim to resolve all complaints within 3 business days of receipt. For more complex complaints that require detailed investigations which we cannot provide a resolution within 3 business days, we will inform you immediately of any progress and aim to resolve them within 15 days.
Online: Please use our contact form to make your complaint
By Phone: +44 0118-370-6007. WhatsUp
Email to Info@Wireboon.com
Write to Us: WireBoon: 200, Brook Drive, RG2 6UB, Reading UK
If we’ve sent you our final response and you remain dissatisfied, or if you haven’t heard from us within 15 business days of raising your complaint (or after the date by which we’ve told you we’ll send you our response), you may have the right to refer your complaint to the Financial Ombudsman Service (the Ombudsman).
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON E14 9SR
Telephone: 0845 0801 800